---
title: Features: Clients, Routes, Crew and Payments | DoneOnce
description: What is in DoneOnce today for a small service business whose week repeats — the client book with CSV import, zones and routes sent to the maps app, estimates approved by link, online payment, jobs, crew and timesheet, and a voice assistant in English and Spanish.
snippet: What DoneOnce does today: client book with CSV import, zones and routes, estimates approved by link, online payment, jobs, crew and timesheet, voice assistant.
updated: 2026-09-25
keywords: features, product, what it does, route software, client book, estimates, payments, crew, timesheet, voice assistant
---

# What DoneOnce does

DoneOnce keeps four things in one app for a small service business whose week repeats — a pool route, a lawn crew, a cleaning company, pressure washing, pest control, any trade where the same customers are visited on a cycle: the client book, the routes, the crew and the money. Everything below is in the product today, at every team size, for one price (see [pricing](/help/pricing)).

## The client book

- Clients with their properties, access notes, client types and the full visit history.
- CSV import for the spreadsheet a business already has — [how the import works](/help/csv-import).
- A link the customer opens on their phone to approve an estimate and see their visits — [the customer link](/help/customer-link).

## Routes

- Zones by ZIP code drawn on U.S. Census boundaries; one route per technician per day.
- Today and Week views; route optimization suggestions; an address coverage check before a client is taken on.
- The day's route sent to Google Maps, Waze or Apple Maps — [zones and routes](/help/zones-and-routes).

## Estimates and money

- Estimates with line items, deposits and recurring subscriptions, approved by link from the customer's phone — [estimates](/help/estimates).
- Online card payment through the business's own Stripe account; DoneOnce takes no cut of a customer's payment.
- A payments center with email reminders, history and reports — [payments](/help/payments).

## Jobs and crew

- Jobs with status, estimated versus actual time, notes, photos and files — [jobs](/help/jobs).
- Crew with clock in and out, a weekly timesheet and pay; teams that go out together on one job or one day — [crew and timesheet](/help/crew-and-timesheet).

## The voice assistant

While clocked in, the technician talks to the app to record what happened at a stop or to edit an estimate — no typing in the truck. English and Spanish. Included up to $30 of usage per month per business, then billed at cost plus 15 %, shown in Settings before it is billed.

## Languages and devices

English and Spanish end to end — the app, the customer's links and emails, the help and the support. iPhone, Android and the desktop, as a web app; notifications on the phone once the app is installed from the browser — [languages and devices](/help/languages-and-devices).

## Not in the product

Inventory tracking, accounting, and a public API into a business's data. In development: service reports with photos, and customer notifications by text message (email exists today).

Start: https://app.doneonce.app/signup — the first 2 months are free, no card required. Questions: hello@doneonce.app.