Text message terms
DoneOnce text notifications ยท Effective September 27, 2026
These are the terms of the DoneOnce text notifications program: the texts a service business sends to its own customers through DoneOnce. They cover what you will receive, how you agreed to it, and how to stop.
Who sends these texts. The program is operated by IFENCEPRO LLC d/b/a DoneOnce, a Florida limited liability company, on behalf of the service businesses that use DoneOnce to run their visits. Every text starts with the name of the business it is sent for, followed by “via DoneOnce” (for example, “Blue Pool Co via DoneOnce: …”), so you always know both who is texting you and the platform sending for them.
If you have a question about a visit, ask the business. If you have a question about these texts, write to [email protected].
1. What you will receive
Only texts about service you already receive from the business. They are transactional:
- Visit reminders, which you can answer to confirm the visit or ask to reschedule it.
- On-the-way and running-late notices on the day of the visit.
- Visit-completed reports: what was done, and anything the technician noted.
- Replies in a conversation you started, when you text the business.
Never marketing. This program does not send promotions, offers or advertising, and a business cannot use it for them.
2. How you opt in
A business texts you through DoneOnce only after you have agreed to it in one of these ways:
- You text the business first. Every text you receive then continues a conversation you started.
- You call the business and say yes when asked whether you want texts about your visits. The yes is recorded with the call.
- You tick the consent box when you book, or in your customer portal. The box is never ticked for you.
Consent is kept per business, with a record of how and when it was given. Agreeing to texts is not a condition of any purchase: you can receive the same service without them. No phone lists are bought, rented or imported.
3. How often
Message frequency varies with your service. It is typically 1 to 4 messages per visit, plus the replies in any conversation you start.
4. What it costs
Neither DoneOnce nor the business charges you for these texts. Message and data rates may apply, according to your mobile plan.
5. How to stop, and how to get help
- Reply STOP to any message to cancel. You may receive one last text confirming it; after that, no more texts come from that number, for any business that sends through it. STOP, CANCEL, END, QUIT and UNSUBSCRIBE all work, and so do PARAR, ALTO and BAJA in Spanish.
- Reply START to the same number to receive texts again.
- Reply HELP (or AYUDA) for help. You will receive the business name followed by “via DoneOnce”, what the texts are for, and how to stop them.
You can also write to [email protected] and ask us to stop the texts to your number.
6. What the messages look like
Business names below are examples.
- Visit reminderBlue Pool Co via DoneOnce: your pool visit is tomorrow, Tue 14 Oct. Reply C to confirm or R to reschedule. Reply STOP to opt out.
- On the wayGreen Lawn Care via DoneOnce: Ana is on the way and should arrive around 10:15am. Reply STOP to opt out.
- Visit completedSparkle Cleaning via DoneOnce: today’s visit is done. We cleaned the kitchen and both bathrooms and locked the back door. Reply STOP to opt out.
- Reply to HELPBlue Pool Co via DoneOnce: Appointment notices. Msg & data rates may apply. Reply STOP to opt out.
7. Your number and your privacy
Mobile numbers and opt-in data are never sold, rented or shared with third parties for their marketing. Your number is used only to send the texts described here for the business you agreed to, and it is passed only to the messaging provider that delivers them.
The rest is in our Privacy Policy and our Terms of Service.
8. Delivery
Mobile carriers are not liable for delayed or undelivered messages. A text can be late or lost for reasons outside our control, so do not rely on one as the only notice of something urgent.
9. Contact
IFENCEPRO LLC, d/b/a DoneOnce
Port Saint Lucie, Florida
United States
Email: [email protected]