Terms of Service

1. The service

DoneOnce is software for businesses whose work repeats on a schedule. It holds your client book, groups recurring stops into zones, builds a route per technician per day, produces estimates your customer can approve from a phone, and tracks what has been paid and what has not.

We provide the software. We do not perform your services, we do not employ your technicians, and we are not a party to the agreement between you and your own customers.

2. Your account

You must be at least 18 years old and able to enter a binding contract. You are responsible for everything that happens under your account, including what the people you invite do with it. Keep your credentials secret and tell us promptly if you believe someone else has gained access.

You are responsible for the accuracy of the information you give us, and for having the right to give us any information about other people that you put into the service.

3. Subscription and billing

DoneOnce is sold as a monthly subscription at $69 per month, everything included. New accounts start with a free period as described on our pricing page at the time you sign up. Prices are in US dollars and do not include any taxes that may apply to you.

Renewal and cancellation

Your subscription renews automatically each month until you cancel. You may cancel at any time; the cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not provide refunds for partial periods except where the law requires it.

Failed payments

If a payment fails, we will attempt to collect again and will notify you by email. If the balance remains unpaid, we may suspend access to your account until it is settled. We will not delete your data solely because a payment failed — see Termination for what happens to data when an account closes.

Price changes

We may change the subscription price. If we do, we will give you at least 30 days’ notice by email before the new price applies to you, and you may cancel before it takes effect.

4. Payments from your customers

This section matters, so it is stated plainly.

DoneOnce is not a payment processor and never holds your money. If you choose to accept online payment through DoneOnce, you connect your own account with Stripe and money moves from your customer to your Stripe account directly. We do not take a platform commission on those payments.

Stripe charges you its own processing fees, and your relationship with Stripe is governed by Stripe’s own agreement with you, which you accept when you connect your account. Disputes, chargebacks, refunds and payout timing are matters between you, your customer and Stripe. We can show you what happened; we cannot reverse it.

You are responsible for what you charge, for the accuracy of your invoices and estimates, for any sales or service tax that applies to your work, and for honoring the services your customer paid for.

5. Your data and your customers’ data

Everything you put into DoneOnce — your client book, addresses, schedules, notes, estimates and payment records — remains yours. We do not sell it, and we do not use it to advertise to you or to anyone else.

Much of that information is about your customers, not about you. As between you and us, you decide what to collect and why; we hold and process it on your instructions in order to run the service. You are responsible for having the right to give us that information and for telling your own customers what you do with it, as the law where you operate requires.

We use it to operate, secure, support and improve the service, to detect abuse, and to meet legal obligations. What we collect and who we share it with is set out in the Privacy Policy, which forms part of these terms.

You can export your data while your account is open. Ask us and we will help.

6. Messages sent through DoneOnce

DoneOnce can send transactional messages to your customers on your behalf — estimate notifications, payment reminders and receipts. The consent to receive those messages is yours to obtain, not ours.

You confirm that you have the permission required by law to contact each person whose details you enter, and that you will honor opt-out requests promptly. Laws such as the US Telephone Consumer Protection Act carry significant penalties per message, and they attach to the sender of record.

We will not use your customer list to market anything to your customers. We may send you, the account holder, service and billing notices, which are part of the service and cannot be turned off while your account is open.

7. Acceptable use

Do not use DoneOnce to break the law, to send unsolicited bulk messages, to store data you have no right to hold, to attempt to reach another account’s data, to probe or overload our systems, to resell the service without our written agreement, or to reverse engineer it.

We may suspend an account immediately, without notice, where we reasonably believe continued use puts other customers, their data, or the service itself at risk.

8. Availability and changes

We work to keep DoneOnce available, but we do not promise uninterrupted service. Maintenance, third-party outages and faults happen. We do not currently offer a contractual uptime commitment; if that changes we will say so here.

We improve the product continuously and may add, change or remove features. If we remove something you depend on, we will give reasonable notice by email where we can.

9. Intellectual property

The software, the design, the DoneOnce name and the brand belong to us. You get a limited, non-exclusive, non-transferable right to use the service while your subscription is active. Nothing here transfers ownership of our software to you, or of your data to us.

If you send us feedback or suggestions, we may use them to improve the product without owing you anything for it.

10. Disclaimers

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Route optimization, estimates, geocoding and scheduling are aids to your judgment, not guarantees. Addresses can be geocoded imprecisely and routes can be wrong. Check the work before you rely on it.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data, even if we were told such damages were possible.

Our total liability arising out of or relating to the service, for all claims combined, will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You will defend and indemnify us against claims, damages and reasonable costs arising from your use of the service, from the work you perform for your own customers, from data you put into the service without the right to do so, or from messages sent to people who did not consent to receive them.

13. Termination

You may close your account at any time. We may terminate or suspend your account if you materially breach these terms, if your subscription goes unpaid, or if we are required to by law.

After an account closes we keep your data for 30 days so you can export it or change your mind. After that we delete it from our live systems, and it ages out of routine backups thereafter. Ask us within that window if you need an export.

14. Governing law

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. The courts located in St. Lucie County, Florida have exclusive jurisdiction, and both of us consent to that venue.

Before filing anything, please write to us — almost everything is faster to fix by email than by lawyer.

15. Changes to these terms

We may update these terms. If a change materially affects your rights, we will give you at least 30 days’ notice by email before it takes effect. Continuing to use the service after that means you accept the new terms. The date at the top always reflects the current version.

16. Contact

IFENCEPRO LLC, d/b/a DoneOnce
Port Saint Lucie, Florida
United States

Email: hello@doneonce.app